Questions & Answers

Where are the Outlet properties located?
Outlet has holiday accommodation throughout the UK. All properties have links showing you the exact location.

How do I check-in to my property inside London?
Inside London – Make your way to the Outlet office at 32 Old Compton Street, Soho. An Outlet Property Manager will collect you before escorting you to your apartment.

Where is the London office?
32 Old Compton Street,

Which are the nearest tube stations to the London office?
Tottenham Court Road (Northern Line and Central Lines)
Leicester  Square (Piccadilly and Northern Lines)
Piccadilly Circus (Bakerloo and Piccadilly Lines)

Do you have a map showing exactly where the office is located?
Click this link and it will show you exactly where the office is located in relation to the nearest tube stations and surrounding Soho area.

What are the London office opening times?
10.00 to 18.00hr : Monday to Friday
12.00 to 17.00hr : Saturday
CLOSED : Sundays and public holidays

How do I check-in when the London office is closed?
We will arrange for an Outlet Property Manager to meet you at the property and check you in. There is a charge for this service.

How much does it cost to check in outside of office hours?
Monday to Friday – London Only
£15.00 - 18.00 to 21.00hr
£20.00 - 21.00 to 24.00hr
£25.00 - 24.00 to 04.00hr
Saturday – London Only
£15.00 - 17.00 to 21.00hr
£20.00 - 21.00 to 24.00hr
£25.00 - 24.00 to 04.00hr

Sunday and Holidays – London Only
£20.00 - 12.00 to 24.00hr
£25.00 - 24.00 to 04.00hr

How do I check-in to my property outside London?
Outside London – An Outlet Property Manager will meet you at the property to check you in.

What time can I check in to my accommodation?
You can check in to your accommodation after 14.00. If you wish to check in earlier you will need to ask the person who manages that particular property, this person will contact you once you have made your reservation.

Are towels and linen provided?

Will my bed linen be changed during my stay?
As these are self-catering apartment, Outlet recommends that bed linen and towels be changed every 7 days. If you want a more frequent arrangement, please speak to your agent on check in. There may be an extra charge for this service.

Is there a charge for cleaning on departure?
Not normally. Your accommodation will have been thoroughly cleaned before your arrival. We ask that all guests leave the accommodation as they found it. You must do the washing up and take out your trash. If the property is left in an unreasonable condition, we will charge your credit card for extra cleaning.

Is the accommodation fitted with a shower or bath?
Our bathrooms may be fitted with a shower, a bath, or a combined bath and shower. Please check the individual accommodation descriptions for the facilities provided.

Is there a phone in the accommodation?
Normally there is no landline telephone available. Please check the individual property details.

Can I smoke in the accommodation?
A large proportion of accommodation is suitable for smokers, however we also have non-smoking available. The non-smoking accommodations are so noted in the individual accommodation descriptions.

Is the room/accommodation secure?
All our accommodation is secured with keys to open and lock the street door, keys to lock the accommodation door and keys to lock the door to your room(s) in the accommodation.

Is there a laundry service nearby?
Please ask your Outlet representative where the closest laundry service is situated. Many properties have washing machines.

What happens if I cancel my reservation or have to leave early?
Our full Terms and Conditions are available for you to read by clicking this link

I have never been to London before. Do you have any maps of Soho or other useful information for me?
The following websites are very useful:
London transport information
Street map of the UK and central London

Do you have any useful links for visitors to London?
Please try these 2 web sites

How do I get to Central London from Heathrow Airport?
The Heathrow Express Train to Paddington, click here for more information

How do I get to Central London from Gatwick Airport?
Gatwick Express Rail Service to Victoria Station, click here for more information

How do I get Central London from Luton Airport?
Thameslink Train Service to Kings Cross Station, click here for more information

How do I get Central London from Stansted Airport?
Stansted Express to Liverpool Street Station, click here for more information