Terms & Conditions

Your Personal details 
Outlet Holidays UK will not sell or pass on your personal details under any circumstances. Your Outlet Representative is the only person who will have access to your contact details. This is so your arrival time is accurate as possible. You will also be give the contact details of your Outlet Rep.

Booking Processes:
You can book and pay for your holiday on-line using our secure server and encryption process.
Our availability schedules show you available accommodation (subject to a 24 hour update). If you want to book, we require your credit card details, from which we will charge the amount in full plus a booking fee. Once this amount has been received, we send you confirmation of your booking in writing via email.

Copyright:
All contents of this website remain the copyright of Outlet 4 Holidays UK
Outlined below are our terms and conditions in full:

TERMS AND CONDITIONS:
These booking conditions are the basis of the contract between us. Please take the time to read every paragraph carefully. You won't find anything at all out of the ordinary but you should be aware of where you stand with regard to the contract between us.

1. YOUR CONTRACT

All bookings accepted by OUTLET4HOLIDAYS UK from the person making the booking, on behalf of all persons on the booking, are subject to the terms and conditions as laid out in the following paragraphs. Any contract is made on these terms and conditions.

2. YOUR RESERVATION
We do not accept a reservation unless accompanied by a credit card number and the appropriate amount has been charged to the card. In providing your credit card number you authorise Outlet Holidays to charge payment in full to this card. Once a this payment has been received, then the contract between us is in force. We will allocate a unique booking reference number and EMAIL your confirmation/invoice to you straight away. If there is more than one person travelling then the person making the reservation is identified as the 'lead name' and this person is responsible for all payments. We will not make any cancellation or amendments or enter into correspondence regarding the reservation with any other party other than the lead name.

3. IF WE CHANGE YOUR BOOKING
It is extremely unlikely that any changes whatsoever will be made to your reservation, but any that do occur are likely to be minor. A major change is defined as "a change to accommodation of a lower standard and price"

A major change is extremely rare, but if we do make a change we shall do our best to notify you immediately. Under such circumstances it is our policy where possible to offer alternative accommodation. Once notified of a major change you will be given the opportunity either to cancel the holiday and receive a full refund but no compensation, or to accept the change.

We are unable to make any refunds if changes are made as a result of force majeure which includes but is not limited to acts of God, acts or threat of war, government action, strike, civil unrest, fire, failure of public utilities, medical emergency, natural or nuclear disaster or airport closure.

4. CANCELLING YOUR BOOKING
Outlet 4 Holidays UK act as a Booking Agent only, and as such we cannot accept responsibility for any changes in your accommodation by the property agents, or managing agents. In the case of force majeure we will attempt to offer you alternative accommodation.

5. IF YOU CHANGE YOUR BOOKING
Outlet 4 Holidays UK acts as an information service provider and booking agent we cannot accept responsibility for any changes in your accommodation by the property agents, or managing agents. If you wish to change your booking, ie change your departure date, or your holiday accommodation, we shall endeavour to assist you. If we cannot assist you we reserve the right to treat such changes as a cancellation of booking. If the number of guests on your reservation changes then we may have to recalculate your booking price by taking into account new occupancy levels. All changes must be notified to us in writing.

6. IF YOU CANCEL YOUR BOOKING
If you wish to cancel your booking we will refund your card in accordance with our cancellation policy below. Cancelations must be notified to us in writing and forwarded to us by the lead name, either by recorded & acknowledged mail, fax or email. Cancellation charges will apply and these depend on when your written notification is received.

A. MORE THAN 14 DAYS NOTICE
We will refund 80% of the value of the accommodation.

B. BETWEEN 14 & 8 DAYS NOTICE
We will refund 50% of the value of the accommodation.

C. LESS THAN 8 DAYS NOTICE
No refund is given

Under some circumstances you may be able to recover the majority of the cancellation fees under the terms of your holiday insurance policy.

7. IF YOU MODIFY YOUR HOLIDAY WHILE OVERSEAS
If you modify your holiday arrangements or accommodate extra guests in your accommodation without our authorisation you will be breaking this contract and we shall be unable to accept any liability for any loss, damage or other claim resulting from your holiday. You may also be liable for additional charges for guests not booked through us.

Should you depart your accommodation early, for whatever reason, we are unable to offer a refund. We will provide information to your insurance company should you need it.

8. OUR LIABILITY
Where Outlet 4 Holidays UK acts as an information service provider and/or booking agent we cannot accept liability for death, injury or illness of anyone booked.

9. COMPLAINTS
Where Outlet 4 Spain acts as an information service provider and/or booking agent we cannot accept responsibility for any changes in your accommodation by the property agents, or managing agents.

Please report any problem to your representative or agent, the accommodation supplier or the accommodation management. This means that any problems can be looked into straightaway and put right to the satisfaction of all concerned. In the unlikely event that the problem cannot be remedied you must then telephone our offices to advise us of the situation.

If, after taking these steps, you remain dissatisfied you must request and complete a Holiday Report Form. If you wish to make a complaint after your return home and only after the above procedures have been followed, you must do so in writing to our offices by recorded or registered mail to arrive no later than 28 days after the completion of your holiday. You must enclose a copy of your Holiday Report Form.

10. WEBSITE AND BROCHURE ACCURACY
We work extremely hard to ensure that everything you read in our brochure or on our website is as accurate and up-to-date as possible. However, it is possible that certain local advertised facilities may be withdrawn as a result of decisions outside our control such as maintenance, conservation schemes and adverse weather or failure of public utilities. We do not accept liability if facilities are withdrawn for reasons beyond our control.
 
Throughout our brochures and websites the term 'sofabed' is used to describe any type of extra bed and may refer to a camp bed, pull-out bed, or sofa bed.

11. SPECIAL REQUESTS
We shall endeavour to satisfy any special requests you make, such as travel cot or champagne on ice and these may be subjected to a supplement charge.

12. BEHAVIOUR
Please remember, the accommodation you will be occupying is in a residential block. Neighbours may have to work so please respect their need for peace and quiet. You must accept responsibility for the proper conduct of you and your party. In cases of serious misconduct we reserve the right to terminate your holiday and if we do so we shall have no further responsibility to you.

Accidents happen!! If something untoward does happen to you during your stay that results in damage or injury then inform us as soon as possible. If you damage your accommodation, you agree to indemnify us against any claim including costs made against us.

Your agent will hold a spare set of keys to your accommodation. Replacement copies have to be paid for.

A normal amount of wear & tear is expected but beyond this and we will levy a charge. Failure to report ANY damage or loss will result in a charge to your credit card.

13. INSURANCE
You should always be adequately insured before travelling overseas.

14. ADDITIONAL COSTS
We will not add any extra costs to your holiday after your booking has been confirmed unless you choose to purchase additional services.

Check in is free when you check in during office hours. If you check in after office hours there is a small fee that you pay to the property manager who checks you in, the costs are as follows.

Monday to Friday
15.00 - 18.00 to 21.00hr
20.00 - 21.00 to 24.00hr
25.00 - 24.00 to 04.00hr

Saturday London Only
15.00 - 17.00 to 21.00hr
20.00 - 21.00 to 24.00hr
25.00 - 24.00 to 04.00hr

Sunday and Holidays
20.00 - 12.00 to 24.00hr
25.00 - 24.00 to 04.00hr